Spot repeat refunders before their next order ships

The problem: refund patterns hide across orders

A single refund is normal. A customer on their third or fourth refund in two months is a pattern — but Shopify shows you orders one at a time, so the pattern never surfaces at the moment it matters: right before you ship the next one. By the time it's obvious, the product is already gone.

How ReturnFence surfaces the pattern

1. 1Every refund your store receives adds to a per-customer signal ledger — history that builds from the day you install and keeps growing past Shopify's 60-day order-history window.
2. 2Each new order is scored 0–100 on five transparent factors (refund rate, repeat refunds, fast returns, refund ratio, and new-customer full refunds). Every point is explained.
3. 3High-signal orders rise to the top of a review queue. You approve or place a hold before fulfillment — ReturnFence never cancels an order or decides for you.

What ReturnFence does not do

ReturnFence does not identify Shopify Returns, prove abuse, label customers, or make fulfillment decisions. It surfaces refund-history risk and ranks it clearly; the final call on every order is always yours. It reads refund events through Shopify's standard 60-day order-history scope and needs no theme edits or checkout changes.

Pricing

Free to start (up to two active rules). ReturnFence Pro is $19.99/month or $199/year, with a 7-day free trial — unlimited rules, tunable score thresholds, and a weekly email digest.